AI Chatbot & Digital Agent for
Governments & Businesses
Turn your public records, policies, and service information into a 24/7 conversational experience—on your website, portal, intranet, or messaging channels.
Request a DemoAsk the Bot — Your
Government Assistant
Residents and visitors can get answers to common questions and find government offices in seconds. The chatbot draws on your published policies, forms, and service information — 24/7, in plain language.
Whether someone needs to know what documents to bring, how to apply for a permit, or where a building is located, the bot gives accurate, cited answers and can guide them to the right form or office.
Location questions are handled with clear addresses, hours, and optional links to maps — so people spend less time searching and more time getting things done.
What the bot can help with
Documents & requirements
What to bring for licenses, renewals, and applications — in one answer.
Office locations & hours
Addresses, opening times, and branch info so people know where to go.
Permits & applications
Step-by-step guidance and links to the right forms and departments.
Travel & imports
Rules for pets, customs, and entry requirements — clearly spelled out.
Government Assistant
Answers & directions, 24/7
What do I need to renew my driver's license?
For a renewal you'll need your current license, proof of address, and a completed application form. You can do it online or at any DMV office — I can send you the link or the nearest location.
Where is the Department of Motor Vehicles located?
The main DMV office is at 123 Government Plaza, Suite 100. Hours are Mon–Fri 8am–5pm.
- 123 Government Plaza, Suite 100
- Mon–Fri 8am–5pm
- Branch offices in Midtown and West Side
What do I need to travel with my pet to your country?
To bring a dog or cat into the country you'll need a valid rabies vaccination certificate (at least 21 days before travel), a health certificate from a licensed vet issued within 10 days of arrival, and an import permit for some species. Check the agriculture or customs website for the full checklist — I can link you to it.
For Government: Resident Services + Trusted Public Information
What it does
Give residents (and staff) a single place to ask questions and get consistent, source-backed answers—based on your approved content (bylaws, forms, service pages, meeting minutes, transcripts, legislation, notices, procedures, etc.).
High-impact use cases
- 24/7 resident help desk: answer FAQs and reduce call/email volume.
- Guided service journeys: walk someone through “how to apply” steps (permits, registrations, licenses, benefits, complaints, requests).
- Status & next-step guidance: explain what happens after submission, timelines, what documents are needed, where to go next.
- Public record discovery: “Show me what was said about X in the last sitting,” “What did the minister commit to?”, “Find the policy section that covers Y.”
- Crisis / high-demand periods: handle spikes in routine questions without overwhelming staff.
Why it matters
Chatbots can significantly reduce staff workload by handling routine inquiries—but governments must get security, accessibility, integration, and accuracy right because the cost of misinformation is high.
For Businesses: Policy + Knowledge Support That Actually Gets Used
What it does
An internal (or customer-facing) knowledge assistant trained on your approved documents—so employees and customers can get answers fast without digging through PDFs, SharePoint folders, or email threads.
Common business use cases
- Employee self-service (HR policies, onboarding, benefits, leave, SOPs)
- Compliance + governance (procedures, audit readiness, “what’s our policy on…?”)
- Customer support deflection (product/service FAQs, account processes, requirements lists)
- Contract + document Q&A (summaries, clause lookup, compare two versions, “what changed?”)
Key Capabilities
1) “Ask anything” with source-backed answers
- Answers include citations back to the exact document, meeting, section, or paragraph (so users can verify).
- Configurable “confidence rules”: when it’s unsure, it asks clarifying questions or routes to a human.
2) Digital-agent workflows (optional)
Go beyond chat into guided completion—agents can help users complete multi-step tasks (forms, appointments, requests) when integrated with your systems.
3) Multi-channel deployment
- Website widget
- Internal portal / intranet
- Kiosk / tablet mode (front desk)
- Messaging integrations (where appropriate)
4) Governance + safety controls
- Content approval workflow (what the bot is allowed to say)
- Update schedules (keep policies current)
- Department routing (handoff to the right team)
- Audit logs + analytics (top questions, deflection rate, unresolved topics)
Accessibility and Public-Sector Readiness
Public agencies increasingly need digital experiences that meet modern accessibility requirements. The U.S. Department of Justice issued a final rule for Title II ADA covering accessibility of web content and mobile apps for state and local governments.
Who Said What’s chatbot service can be delivered with:
- WCAG-aligned UX patterns (keyboard navigation, screen-reader-friendly UI, contrast, focus states)
- Clear escalation paths (users can always reach a human)
- Plain-language mode + multilingual readiness (where needed)
Security, Privacy, and Accuracy
Governments face unique risks: privacy/security obligations, accessibility standards, legacy system integration, and the need for reliable, accurate information.
Your service package should clearly include:
- Data minimization (collect only what’s needed)
- Scoped knowledge sources (the bot answers from approved content—no guessing)
- No-training-on-your-data option (enterprise posture)
- Role-based access (public vs staff-only content)
- Human escalation for edge cases
Website-ready description
Who Said What Chatbot (Digital Agent) gives governments and businesses a secure, always-on assistant that answers questions and guides users using your approved information—policies, procedures, forms, transcripts, and public records. Unlike basic scripted chatbots, it can understand context, provide source-backed responses, and (with integrations) support multi-step workflows like applications, requests, and scheduling—reducing staff workload while improving service delivery and consistency.
Add conversational AI to your records
Deploy a secure, always-on conversational assistant for residents, staff, and customers.